Technical Account Manager
Professional Services | New York, NY; Seattle, WA; Denver, CO; London UK
The Company:
Placements.io is changing the way digital media publishers manage their advertising businesses. Our SaaS platform makes advertising sales, operations, billing, and revenue reporting painless for digital media publishers and eCommerce.
In an increasingly fragmented ad tech landscape, Placements.io understands the importance of creating a connected ecosystem for its customers, who depend on Placements.io to help them scale. A product-first company, Placements.io is engineering focused and the team is composed of industry leading talent from Amazon, Microsoft, Salesforce.com, FreeWheel, Indeed, Operative, AppNexus/Xandr, and OpenX. People are at the heart of everything we do both internally and externally.
Headquartered in Seattle where Placements.io was founded, the company launched its New York office in early 2018, expanded to London in 2019, Taipei in 2020, and Denver in 2021.
The Position:
- Serve as the primary technical point of contact for enterprise clients, building and maintaining strong relationships with key stakeholders
- Provide technical support to clients, helping them troubleshoot and resolve issues
- Work collaboratively with team members to design solutions that meet client business requirements
- Manage the data migration and validation process for new clients, ensuring a smooth transition and successful implementation of Placements.io
- Develop a deep understanding of our product and platform, and share this knowledge and best practices to aid clients in meeting their strategic objectives
- Work with our product and engineering teams to identify and resolve issues, and to develop new features and functionality based on client needs
- Monitor client usage and proactively identify areas for optimization and improvement
- Provide regular updates to clients on product updates and new features
- Collaborate with the account management team to identify opportunities for upselling and cross-selling to meet client business needs
- Bachelor’s degree in Computer Science, Engineering, or a related field
- 3+ years of experience in technical account management or a similar role
- Eagerness to contribute to overall team expertise, standards, methodologies and practices
- Strong technical skills, with experience working with APIs and data integrations
- Attention to detail and organization
- Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues
- Comfortable establishing credibility with key client end users, decision makers, and influencers
- Ability to work collaboratively as part of a team, yet also work independently to solve complex problems
- Strong analytical and problem-solving skills
- Strong verbal/written communication and extraordinary listening skills
- Experience in the ad tech industry is a plus
- Competitive Salary
- Early-Stage Stock Options
- Open PTO
- 401k match
- Company Paid Medical, Dental, Vision, Life
- Regular Company Lunches & Happy Hours
- Gym membership reimbursement
- Cell phone reimbursement
To apply to our open positions, please email your resume, cover letter, and the name of the position you are applying for to [email protected]. We look forward to meeting you!
EEO Employer: Placements.io is an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or any other protected classification.
